Privacy Policy
Privacy Notice
Last Updated: 03/19/2025
Clickstera Solutions LLC (“Clickstera,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Notice explains how we collect, use, share, and protect your information when you visit our website and use our services.
1. Company Information
- Company Name: Clickstera Solutions LLC
- Business Address: 8 THE GREEN, STE A, DOVER, Kent, DE, 19901
- Contact Email: support@clickstera.com
2. Data We Collect
We collect and process the following types of personal data:
- Contact Information – We collect your name, email address, and phone number when you:
- Reach out to us for inquiries.
- Provide details during client onboarding.
- Respond to our outreach efforts.
- Ad Performance Data – If you are a client, we collect and analyze advertising performance data from platforms like Amazon and Walmart to provide reports and performance insights. These reports are shared only with the client.
What We DO NOT Collect:
- We do NOT collect IP addresses or location data.
- We do NOT store or process payment information — all payments are made directly to our bank once invoices are generated.
- We do NOT collect any other client-specific or user-specific data beyond what’s listed above.
3. Purpose of Data Collection
We collect and use your data for the following purposes:
- Managing Amazon and Walmart advertising accounts.
- Improving ad performance and providing strategic insights.
- Providing customer service and responding to inquiries.
- Tracking website performance and user behavior.
- Developing Internal Tools: We are building an in-house app to support auto-bid automation and performance tracking.
4. Legal Basis for Processing Data
Under applicable privacy laws, we rely on the following legal bases to process your data:
- Consent: When you provide your contact information or accept cookies.
- Contract: When you engage with our services as a client.
- Legitimate Interest: When we track website performance and improve ad performance.
5. Data Sharing and Third Parties
We may share your data with the following third parties:
- Amazon and Walmart – For advertising management and performance tracking.
- Google Ads, Meta, LinkedIn – For retargeting and outreach.
- Payment Processors – Like Stripe or PayPal (if used in the future).
- CRM Tools – Such as HubSpot or Salesforce (if implemented in the future).
We DO NOT sell or exchange your data with third parties for marketing purposes.
6. Cookies and Tracking
We use the following cookies and tracking tools to monitor and improve website performance:
- Google Analytics – For traffic and behavior tracking.
- Meta Pixel – For remarketing and outreach.
- HubSpot/Salesforce – For lead tracking (if implemented).
We DO NOT use session recording tools (like Hotjar) or LinkedIn Insight Tag.
You can manage cookie settings or opt out of tracking at any time through the “Manage Cookies” link at the bottom of our website.
7. Data Retention
We retain personal data as follows:
- Client data – For the duration of the client contract + 12 months after termination.
- Ad performance data – Up to 24 months for strategic insights.
- Website behavior data – Up to 12 months.
8. User Rights
You have the following rights regarding your personal data:
- Right to access – You can request a copy of your data.
- Right to correct – You can request corrections to inaccurate data.
- Right to delete – You can request the deletion of your data.
- Right to withdraw consent – You can withdraw your consent at any time.
- Right to data portability – You can request that we transfer your data to another service.
- Right to complain – You can file a complaint with a data protection authority.
To exercise these rights, please contact us at support@clickstera.com.
9. Data Security
We take data security seriously and implement the following measures:
- Secure servers with encryption.
- Two-factor authentication for admin access.
- Limited access to personal data based on roles and permissions.
10. Changes to This Privacy Notice
We may update this Privacy Notice periodically. We will notify you of any significant changes via email or through a notice on our website.
Contact Us If you have any questions about this Privacy Notice or how we handle your data, please contact us at support@clickstera.com.